Improving Customer Experience, Success and Loyalty Through Data Driven Insights, Digital Technology and Cultural Transformation
B2B businesses are finding it difficult to take control of customer experience due to a lack of focus and investment. This has led to poor relationships, loyalty and loss of sales. 90% of B2B leaders believe CX is crucial to their companies’ strategic priorities but only 21% admit to having total control over their sales partners, who are charged with delivering CX.
It is becoming crucial that B2B businesses need to rethink their CX management strategy and keep up with B2C standards. This summit will bring together leaders in this space to discuss strategies to improve CX success and loyalty through Data Driven Insights, Digital Technology and Cultural Transformation!
Customer Success & Account Management
Head of Customer Experience Initiatives, Customer Experience
Customer Advocacy Leader
Vice President - Customer Experience Pacific
Discussing How B2B Expectations are Changing B2B Business Approaches in CX Today
A Customer Centric Culture: How Do You Actually Create One in a B2B World?
Predicting Customer Pain Points to Drive Proactive Service Experiences
Considering Methods of Effectively Measuring Customer Experience and Utilising the Information for Improvement
Who Will You Network With?